Privacy policy
How we handle personal data when you browse filehavenbase.click or request a training seat.
Controller
Filehavenbase, Area 3, Trang Hamlet, Phu Tho, Vietnam. Email studio@filehavenbase.click, phone 210-3829379.
Data we collect
From the contact form we receive your name, email, optional phone number, selected session, and message. Server logs may record technical data such as IP address and browser type for security.
Purposes
We use inquiry data to respond to seat requests, schedule cohorts, and improve training descriptions. Analytics cookies run only if you accept them.
Legal basis
We process inquiry data to take steps at your request before a training agreement and to pursue legitimate interests in operating the studio, balanced against your rights.
Retention
Contact messages are kept up to 24 months unless a longer period is needed for an active booking or legal claim. Cookie preferences remain until you clear storage or change them.
Sharing
We do not sell personal data. Providers that host email or the website may process data under instructions. We share information when required by law.
International transfers
If a provider stores data outside Vietnam, we seek appropriate safeguards consistent with applicable rules.
Your choices
You may request access, correction, or deletion of inquiry data by emailing studio@filehavenbase.click. You may reject non-essential cookies without losing site access.
Updates
We will revise this policy when practices change. The published date is the effective date of the current text.